Customer PPI Questionnaire

WHAT IS THIS QUESTIONNAIRE FOR?

This questionnaire is for customers to bring complaints about the sale of payment protection insurance (PPI).
It is the standard PPI questionnaire used by most financial businesses as well as by the Financial Ombudsman Service.
The questionnaire asks you for the personal and financial details needed to sort out your complaint.

WHAT DO I NEED TO DO?

Please fill in this questionnaire, giving as much information as you can.
It may take you some time to go through the questionnaire and get all your facts together. But having all the information in one place should mean your case can then be assessed more quickly.

If you need to provide supporting documentation, please click the Customer PPI Questionnaire link below, print it off and return the completed questionnaire along with copies of your supporting documentation to us at the below address.

Customer PPI Questionnaire

Shop Direct Finance Company
Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LH