This questionnaire is for customers to bring complaints about the sale of payment protection insurance (PPI).
It is the standard PPI questionnaire used by most financial businesses as well as by the Financial Ombudsman
The questionnaire asks you for the personal and financial details needed to sort out your complaint.
WHAT DO I NEED TO DO?
Please fill in this questionnaire, giving as much information as you can.
It may take you some time to go through the questionnaire and get all your facts together. But having all the
information in one place should mean your case can then be assessed more quickly.
If you need to provide supporting documentation, please click the Customer PPI Questionnaire link below,
print it off and return the completed questionnaire along with copies of your supporting documentation to us
at the below address.
Shop Direct Finance Company Customer Excellence Sandringham House Sandringham Avenue Chelmsford CM92 1LH
Thank you for your submitting your Customer PPI Questionnaire - we will be in touch within the next 5 days to
confirm its receipt. At this stage we don’t need anything else from you, but we will let you know if this
changes once we have reviewed your Customer PPI Questionnaire.